Customer Testimonials
Steven was very helpful from setting up my appointment to checking in and explaining everything.
I had a good experience with the sales department but the parts and service was lacking. Hopefully my experience with them will improve. I know they would like that.
Always friendly and complete scheduled service in a timely manner. The staff at the service desk are especially helpful and nice to work with
I would never do business with Rairdon again, full stop. This dealership in particular is terrible. They were given every chance to make it right and were couldn’t even meet minimum satisfaction. Take your money somewhere else, consumers deserve better than what Rairdon of Monroe offers.
Very friendly and knowledgeable. James and Victor are easy to work with and very helpful.
Ordered a new truck, John kept me informed on the progress with occasional updates, and delivery day was nice and smooth, drove it home.
I rarely write reviews but this experience warranted one. My wife and I were shopping for a vehicle at Chrysler Dodge Jeep Ram of Monroe and the experience was frankly embarrassing on their part.
Our salesperson Randy went MIA. When we called back and asked to work with someone else, we were connected with Vincent — and refused. When we asked to escalate to a manager, the manager wouldn’t get on the phone. When we asked about negotiating on price, neither Randy nor Vincent had the courtesy to call us back and tell us no. We had to chase them ... Read More DealerRater - Mar 30, 2026
Had an oil change and warranty work, Ashley was wonderful and professional! She explained all charges and answered all the questions that I had.
Had an issue with my vehicle and needed service. They got me in quickly and also was able to find me a loaner car so I could get to work. Outstanding service.
Everything was done as expected. Staff was friendly and knowledgeable. Waiting lounge was clean and comfortable.
The employees were very nice and helpful, the service was fast and they did a very good job!
I received outstanding service from your employer today. He exhibited great professionalism while dealing with my request for service today.
Ashley is the reason i keep bringing back to rairdons. She is always so sweet and helpful to me and my wife. Thank you Ashley!
My oil change there on my 2011 Dodge Grand caravan went really well. Over 400 thousand miles. Thank you Shannon and team.
Honest and fast service with a professional team. Have been there a few times now.
The service was good... Good .good good good good good good good good good good
Service was good and fast. Dealer helped me without appointment. People were very kind. Thanks.
They were friendly and kind. Everything was done in a timely manner. They ad a rental car for me when they really didn’t have one. They worked around my schedule to have my truck worked on. They are great.
Went here on the weekend with my husband looking to buy a currently hard to find truck model after his got totaled. After some back and forth haggling over the phone the next couple of days they came to an agreement. We put down a deposit via an emailed link their finance department sent us agreeing to pay the rest when we would come and pick it up (which was planned for 2 days after signing and paying digitally) we also received a signed purchase order.
Only for them to sell said truck to someone else the next day and claiming ... Read More DealerRater - Jan 16, 2026
Brought my Ram 1500 Tungsten in for a few service items at Rairdon’s Monroe, and Shannon delivered exceptional service. She explained everything clearly, kept me updated, and made the whole process smooth and stress‑free. Truly excellent work.
Derek was the focal who helped schedule my appointment. His personal experience and expertise made my visit simple, fast, and fun. We have a Doug’s CDJR where we purchased our Jeep close to our house, but we will make the farther trip to continue working with Derek & Rairdon’s CDJR of Monroe! Best service ever.
It’s a Rairdon’s CDRJ dealership which happened to have trucks that I was interested in.
Steve is always super helpful thank you guys for great service. Look forward to working with you guys in the future
Customer service was excellent! Steve explained the work suggested for my jeep’s mileage and reviewed the results clearly upon completion. Highly recommend Rairdon’s Dodge Chrysler Jeep of Monroe.
They were great very efficient and friendly! This is my second vehicle from this dealer
Awesome service department. Derek is there and will help answer all your questions you may have.
I had a great experience at Rairdon's Dodge Chrysler Jeep of Monroe. The dealership was welcoming, the process was smooth, and everything was clearly explained. A special shout-out to Randy, who was friendly, knowledgeable, and easy to work with. He answered all my questions, never made me feel pressured, and helped me find exactly what I was looking for. His professionalism and customer-first attitude really stood out and made the whole experience enjoyable. I would definitely recommend both the dealership and Randy to anyone looking for a new vehicle.
Took care of everything I needed. Work done in time. Great service and I will use them again
Excellent service, got me in and out within an hour fixed the problem and had me on my way..
Service guys were easy to deal with and helpful but your price is way to high
Great service! Ashley was well informed and helpful. Service went well and work was completed in a reasonable timeframe.
This was a great experience. Personnel were very friendly. Willing to help. The truck I printed online had the door entry assist rails. They had the ones in stock and installed them. After
Install I came back to pick up the truck and more folks were there to make sure all my questions were answered. Bob was a great help. He explained a lot of features and said there are so many that if you have questions please come by we will make sure you get your questions answered. He said I might not be able to answer every question ... Read More DealerRater - Oct 7, 2025
Don’t trust these guys to repair your vehicle. Had to have my rear differential rebuilt JUST OVER two years and only 11K miles ago. I went in for an oil change and the mechanic reported heavy metal in my rear differential along with a broken pinion seal. Brought it back to Rairdon’s last week and they hid behind the one month past the two year limit on the warranty even though the truck is a second vehicle and only has accumulated 11k miles since the original rebuild. There had been no indication of a problem with the differential (... Read More DealerRater - Oct 4, 2025
Poor customer service. No follow through. Lied to numerous times. This dealership is absolute trash from top to bottom. Called to speak to store manager. His voicemail is full. They clearly don’t check it or call back. Called to talk to any manager on duty. Voicemail was full as well. Called back a third time and just got hung up on. Total garbage. Doesn’t care about their customers
The sales team at Rairden's was a great help and found exactly what I was looking for, and provided the deal I needed.
Good service nice and quick good detail information with explanation the service writer was really helpful
It has been an amazing experience so far working with this dealership. Love my Jeep!!
Had an appointment for an 11AM oil change, I have now been here for 2½ hours and the car just went back. Slow service, 0 communication. This is an issue everything i come here. Thankfully, this is my last free oil change, then ill never have to see this miserable excuse for a dealership again.
We bought a Chrysler Pacifica Touring Plus from this dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisions I’ve ever made. If you value your family’s safety and your hard-earned money, buy your vehicle elsewhere.
On a Saturday evening, we arrived eager to test-drive a van we’d seen online. The price seemed amazing. My wife was seven months pregnant, our toddler was in tow, and I was excited about making a purchase. The van wouldn't just fit our growing ... Read More DealerRater - Aug 13, 2025
Victor was very courtious and helpful. More time to examine truck before test drive would have been good. Otherwise great experience. Very happy with purchase and service.
Steven in the service department provided me with great service. My vehicle was returned to me in a professional manner with the work well done
John was very knowledgeable and helpful. His friendly manner and sharing of knowledge made it easy to discuss various options and follow up with additional questions.
Bill is a great Service Rep to work with. Very friendly and super quick to return calls and help expedite work as he can. Always makes it an enjoyable experience. Shop did a great job!
The salesman was very good as were the other personnel. The inventory was great and I enjoyed checking it out.
Ashley was a great service consultant with an open personality making it easy to discuss concerns with the car and helped to make sure I got all the service I needed for my Jeep.
Steve was informative and accurate when discussing my vehicles issues. Very pleasant to deal with.
They play close attention to all your needs. I had a great experience there and they do a great job on my truck. Thank you again
Fast and easy. I recommend the service to anyone. I will be back in three months for sure.
Loved the feel of the dealership- immediately answered my questions, friendly but not pushy, and didn’t try to add extras on to what I wanted. My salesperson, Haney, was great to work with during and after.
We are having air conditioning and radio challenges with our truck and needed a diagnostic code for the actual problem. I called to set up an appointment and got in the next morning. The whole process went smoothly and was done very quickly.
The dealership was friendly and helpful. I was able to get an appointment for service right away. They also included a free safety inspection of my vehicle with the service.
The service advisor, Bill, was great! Greeted me with a smile and was helpful in explaining what I needed. Service was quick and never felt pressure to add things I didn't need. 10/10 would recommend
I took my Honda CRV , purchased at Raidon's Honda in Marysville for oil change and brake fluid change at the Raidon's in Monroe, to home than Marysville. Steve in service helped me set that up and it was a good experience, I will be returning there.
I needed to get my Wrangler into the shop quickly and Rairdon's was able to accomodate me within half the time of other dealers. They diagnosed the problem quickly and completed the work timely. The Jeep now runs great again. The people at Rairdon's of Monroe are simply wonderful. They are not at all pretentious. I was treated like an old friend or member of the family. I can't imagine anyone not being pleased with these folks.
Great people friendly and helpful. Always willing to answer questions and make you feel good about your purchase
They got me in for an appointment in two days, accommodated my drop off and completed work as described. Their competitor still has not returned my call. Rairdon will get my business. Professional!
The service appointment was a great experience, was greeted professionally and taken care of with all questions and concerns answered.
Excellent customer service for my oil change, tire rotation and safety check. I will definitely use this dealership for future services on my vehicle.
Their customer service is top notch and would definitely go back and use them again
Thank you for completing the oil changes and pointing out the brake fluid needs changing too Have a blessed day
It’s very easy to work with them and they are willing to help you
Although not covered with my warranty, I was given cost and step by step process the entire time. Was even offered monthly payment with rent due and Xmas in less than 30 days. Ashley was great and so helpful!!!
Very knowledgeable staff and they were great to work with during our recent purchase. The process of purchasing a new vehicle can be stressful, but Rairdon's answered our questions and the process did not feel like the typical high pressure sales pitch. Overall, it was a great experience.
Fantastic dealership, easy to work with. Michael Horner is wonderful, extremely knowledgeable, patient and kind.
I bought my Gladiator in 2020. It's been a great experience at this dealer. I just had my first issue with it, had it towed there on Sunday. First thing Bill in service called Monday morning and called back with every update, issue was fixed that day, They picked me up in the morning too! Great service !
Service advisor Steve Atkinson made an otherwise stressful experience worth it. He alone would be the reason I return if I need service in the future. He seriously provided "genuine" personalized customer service and went out of his way to make sure things were taken care of correctly. Good customer service should always be recognized and I hope Rairdon's knows and appreciates the work he does for them.
Service rep was very helpful. Thoroughly explained the service requirements for my vehicle, was very patient and knowledgeable.
The service experience was very efficient. The service gentleman who checked me in was fantastic.
They were very accommodating to our rushed situation and worked efficiently to diagnose the issue.
Excellent customer service and service staff. Steve Atkinson ALWAYS provides over and above customer service.
I have the worst experience here and never want to come here again even they have a car that I want. Never want to do business with them.
I brought my 24 Jeep Grand Cherokee over to Monroe after picking up from Kirkland (2 days and they never bothered to look at it; avoid Kirkland at all costs). Monroe had the issue diagnosed and resolved (it was actually a bit tricky) in 4 hours. Fantastic service crew. They do the work on my Ram 1500 as well.
Since I arrived to the dealership William the service rep. was so kind and helpful.
Best experience at a car dealership ever, David Romero was exceptional in every aspect as a sales person, he was very friendly, honest,polite, knowledgeable and fast, likewise the manager, i can’t recommend a better place to purchase a car.
Very helpful, transparent, honest, friendly, quick responses, would buy there again. They were so patient with me and made it possible for me to make a smooth transaction and they handled transportation smoothly..paperwork came fast.. very good experience. Highly recommend.
My service advisor Ryan was absolutely incredible. He got me in quickly got the work done in a timely manner and was polite and very professional.
Great communication and service, service manager was very professional and answered all my questions. Tech treated my car like it was his own.
Bill did a great job working with my insurance to ensure my Ram3500 was fixed
I have used Reardon Dodge in Monroe four times now and every time has been a pleasant and succesfull experience. Thanks Bill from service
Clear expectations up front. Communicated throughout. Walked through vehicle repair outside with the vehicle during pickup. Much appreciated for a non-auto technical person.
People treated me with respect and I enjoyed working with everyone sales and service. Good dealership would recommend them.
Scheduling experience wasn't the best but service itself was fine, no issues there. Took the whole day instead of the few hours that the scheduling staff thought.
Took my Jeep Renegade in on a Saturday (with appointment) for oil change. They got me in right on time and had the task done (including a 32 point vehicle inspection) in under 45 minutes. The folks were all very friendly and professional. I'm very happy with the outcome and the process.
Very nice service. It was done quickly and timely. The representative did a great job.
I took my truck in for a low oil and another code for the emissions and crankshaft I had three codes on there. They said it was an oil filter and an update. They did those two things. It did not fix the problem I have checked the codes when the light came on again and the same problem exist I tried to call them back to ask him what I should do if I need to bring it back so they can nobody would return my call
The best experience I have ever gotten with a car dealership. It was so fast and easy and most of all not a headache. Very professional and not pushy when it came to make a deal. They worked with me very well and made it happen with my payments. Highly recommend this car dealership
Truly outstanding service when compared to Dwayne Lane’s. Steve Atkinson and team did an outstanding job on my last visit to the service department. Thank you !!
Great place to deal with always get you in fast and take care of your vehicles professionally.
Great service helpful staff I’ll continue to use this facility the gentleman that I worked with was well informed
Bil was very knowledgeable and expressed desire to help solve my truck problem and save me m I ney
Great service! I came in with a very unique issue with my Chrysler! The service team was able to firm me in right away and get the problem fixed in a week! They even found a way to save me money off of the original quote! I will be getting my car serviced here from now on! Thank you!
Great Dealership with great service. I switched from Kirkland to Monroe and am glad I did! I will continue to go to Monroe for service! Steve at the front counter was knowledgeable and very efficient! He knew about diesels and was very pleasant to a new customer! I came in with a seven year old dirty truck in old clothes and was treated like a queen! The atmosphere is also low key. Clean surroundings and no hard sell to buy a new vehicle. The service was right on time and even came in a little under estimate. Very efficient! I ... Read More DealerRater - Mar 7, 2024
I went on line and made a confirmed appointment to get my oil changed and when I took my car in there was no record of my appointment. The service person did get me in right away and my car was serviced right away. Thanks to him…and not their on line appointment thing.
I bought my Jeep from Jeep of Monroe, it was a very positive experience. The service department has gone above and beyond when I needed them. I highly recommend them.
Service rep was awesome. I Was a little bit down because warranty repair didn’t include service cost too, but can understand service rep was willing to look into potential service issue with warranty repair. Very satisfied with service rep.
David and the team there did an amazing job for my wife and I. No mess or long wait. Had us out of there with our new ride with in 3 hours. Highly recommended!
Vehicles are good, staff is great. Always have questions explaned. Only wish there was coffee, tea machine
I’ve never had any issues with the service here. They are competent and do excellent work.
I am disappointed that my jeep does not have the hands free automatic door unlock. And no remote start. I had asked about different versions of the renegade but was told the next step up would be a different model. But my rental had those features and I had asked for one just like my rental. Very disappointing
David was wonderful to work with and genuinely helpful with trying to work with our budget. I was greatly appreciative of the time and energy he put into our visit.